Clinic Policies

Timeless Treatment is a small skin care clinic. We offer amazing value, by highly trained staff. To be able to do this, we have to protect our appointment availability via the below policies. When you book an appointment with us, you accept the below booking, cancellation, payment, and refund conditions.

Minimum Age

It is our policy that we do not accept bookings for clients under the age of 18 years for cosmetic medical treatments without parental consent. 

Arrival Time

New clients are required to arrive for their appointment 15 minutes prior to the scheduled appointment time, for any services. This will allow you time to prepare and complete a health questionnaire prior to treatment.

To ensure you receive the most appropriate care, please notify your therapist if you have any allergies, high blood pressure, physical ailments, or disabilities, if you are pregnant or breastfeeding, or if there have been any changes to your health status or medications since your last visit.

Payment Options

At Timeless Treatments, we accept cash, MasterCard, and VisaCard for payment. 

Treatment Suitability

Timeless Treatments practitioners reserve the right to determine suitable treatment for the client and to refuse treatment for the client if deemed not suitable.

Children

Unfortunately, due to the nature of our clinic and the treatments we offer, children are not permitted to attend appointments. The tools and products we use may pose a health risk. In extenuating circumstances, dependents may be permitted. Please contact the team prior to your appointment to confirm this with us first.

Cancellations

We understand that sometimes your schedule may change and you may need to change your appointment time. We require a minimum of 24 hours’ notice to reschedule or cancel your appointment, in order to give us time to reallocate your appointment to a client on our stand-by list.

Please note, we are unable to accept cancellations via social media or text message. Please call us at 0410 893 015 or email us at michelle@timelesstreatments.com.au to make changes to your booking, including rescheduling, cancelling, or making changes to your appointment time.

Cancelling or rescheduling within 24 hours of your appointment, or failing to attend your appointment will result in a cancellation fee. 

If you are running late for your appointment, we may not be able to perform the full service you have booked, however, you will be charged the full fee.

We understand that extenuating circumstances may arise, and we do assess this on a case-by-case basis.

Changing Your Appointment

When you make a booking, you’ll receive a confirmation email with the booking details. If you need to make any changes to your booking, please contact us via phone or email. 

Refunds

Please be certain of the services and products you are purchasing. Refunds will not be offered for change of mind. Visit the Victoria Consumer Affairs website for details. Refunds cannot be offered if you are moving or your situation has changed.

Treatment outcomes are dependent on many external factors that are outside of our control. Given these external factors, we cannot guarantee individual results or the number of treatments required. If you are unhappy with any aspect of your treatment or your outcomes, please bring it to the immediate attention of your practitioner.

Packages, pre-paid treatments, and gift vouchers are non-transferrable to other individuals, and they are non-refundable.

Refunds will be provided where required in accordance with the Australian Consumer Law.

Thank you for taking the time to familiarise yourself with our booking policies, and we look forward to providing you with an amazing experience at Timeless Treatments. If you have any questions, please contact the team - we’re happy to help.